Within 24 hours
If you request an order cancellation within 24 hours of purchase, your order will be cancelled and a full refund will be issued to your original payment method. You must notify us within 24 hours of purchase either by email (Contact Us) or by phone (877-23-HABIT).
After 24 hours
If you request an order cancellation or return after 24 hours of purchase, your refund is subject to a $35 processing fee. A refund will be issued to your original payment method, minus $35. Due to the nature of testing we do not accept returned kits; please simply discard all testing materials (most packaging components can be recycled). To cancel your order you must notify us either by email (Contact Us) or by phone (877-23-HABIT). All cancellation requests must be made within 60 days of purchase. Refunds will not be issued past 60 days of purchase.
All refunds will be processed back to the original payment method within 48 hours of request. Once refunds have been issued please allow approximately 10 business days for funds to post back to your account. We will invalidate your test kit and lab order at this time, please do not attempt to submit samples as they will not be processed by the lab.